“Hi there this is XXXX I was calling regarding your factory warranty on your vehicle um with XXXXX it's called you several times and we also sent you a few mailers to your home so I'm not quite sure as to why we haven't heard back from you yet in any case it's important we speak to you today in order to keep your file open so please give me a call back at 1-888-206-XXXX thank you so much for your immediate attention to this matter and I hope we can connect soon bye for now…”