Called me the night before my scheduled service appointment and a gentleman left a vague message to call back which I did because I was worried my appointment was going to be delayed. When I did, a lady answered and said she had called me (um…no ma’am, a man with a noticeably different voice called me but nice try) to offer an appraisal on my vehicle while it was serviced. I politely said no thank you but she was speaking over me with the used car appraisal pitch and I had to interrupt her by sa