Wants to verify SSN, DOB, And other personal info before letting you know who they are and what they want. Seemingly, They already have this info. I won't verify anything until I know who I'm talking to. When I said this, The lady on the phone got upset. She said, "ok if you don't want to confirm your information to verify your identity, I can't speak to you. Have a good day." She then hung up the phone.