After reporting the replacement of the camera, the service center calls with information about shipment.
They ask, among other things, to confirm the details of the bank card assigned to the subscription.
They charge 1eu to verify the card, the rest of the fee before shipping the new camera
Its GoPro calling to arrange the return of a damaged device, you have to pay the excess hence asking for card details - I was rung by this number, but had a follow up email a few minutes later to say they had to tried to reach me, I was expecting the call, and the email came in on the same thread as my original support request