Be careful! Disingenuous tech support. Family member gave them remote access, They showed the windows event viewer (every computer will show some sort of error here) then they scare you into paying for well overpriced protection, Norton, Kaspersky, Mcafee etc. When in reality it is worth very little. They will then fiddle around and possibly do other things and then run a batch file that appears to protect you from hackers when in reality it just deletes the event viewer (possibly to also cover
These XXXXXX claimed to be Microsoft, They called me back from what appeared to be a genuine Microsoft number I don't know how they do that but I believed it was Microsoft and they have charge my card 3 times now - I cancelled my card and Microsoft said it's not them
This number pretend to be Kaspersky technical help. Do not trust them as they are online scammers just careful they try to make you allow them to access your PC and then tell you your computer is affected big time and to put it back asking for big amount of money.